The large scale nature of business marketing and its requirements for collegiate working especially between the retailers and the wholesalers means that communication is an absolute essential element of all the marketing strategies. It is important to understand the different methods of marketing communication available so that the marketing manager can choose the most appropriate for the different marketing situations.
The starting point has to always be that communication ought to be maximized at every available opportunity. In this article we would look at some of the various information channels that are being used in the modern business context.
The various forms of communication can include advertising campaigns, public relations initiatives, direct mail and communication services, forums such as trade shows, additional benefits incurred after sales, branding prestige services and technical support services. These are subject to industry quality assessments and certification is sometimes available depending on the level of commitment to the communication strategy.
The business statement is a method through which the company can direct and explain its general philosophy and the vision it hopes for the business marketing relationship. This statement could also include social responsibility clauses such as care of the environment which could attract ethical buyers. From this, the organization will then develop a coherent message which talks about values and principles in a way that is meaningful to its intended customers.
Company that has a strong value system and is able to communicate it to its customers will have a competitive advantage over other firms because customers will be in a better position to develop a relationship with the brand. There is a need to be honest here. If the brand is communicating values that it is obviously not representing, then customers will resent the hypocrisy and may turn away.
This then leads to the marketing campaign through which the organization will be able to send its resources and expertise to those areas of the market where it expects to get the best returns on investments. This is the implementation stage of the business marketing process and is the culmination of all the previous research and the branding ideas that have been placed in the mission statement.
Where an agency is involved the organization might decide to prepare a briefing document that outlines the core values and principles underlying the operations of the company. You cannot sell a product that you do not understand and therefore unless the agency fully understands the values of the marketer, they will not make an effective representative at sales meetings.
The final challenge is to establish a system whereby you are able to review the success of the marketing campaign based on the agreed metrics depending on the nature of the business. It is also advisable to check the process development for future reference and organizational learning. At the conclusion of the business marketing process you will be in a position to decide whether to move on to consumer marketing strategies or to concentrate on your relationship with the retailer.